Frequently asked questions
coronavirus

Tickets

No, this is not yet possible. Soon you can then buy entrance tickets. This can only be done online. Even if you hold the Museum Card or other cards that we accept.

Yes, Museum cardholders and people with a Bank Giro Loterij VIP card, CJP Pas or ICOM Pas also have to buy a ticket online. Please note: Museum card holders, CJP card holders and ICOM card holders only get access if they can show the original card at the checkout. Bank giro card holders can access with the original VIP card, a copy of it or a digital version that is available on an app.

Then you need a new online ticket. Contact Global Ticket at 020 893 4338 or support@globalticket.nl and explain your situation. Then you will receive a voucher with which you can buy a new online ticket (with time slot).

If it is not possible to visit the museum due to new restrictions, it is possible to request a voucher. With this voucher you can purchase a ticket for a later date. If there are new restrictions from the government, we will inform you on this page about what you can do.

As long as the chosen date and time period has not yet expired, the ticket may be changed. People with cold or flu complaints can therefore exchange their ticket on a day of visit to a later date. This only applies to the voucher service. Money back is only possible if the visitor cannot visit the museum due to (tightened) guidelines from the government or if the visitor cannot visit the museum for a reason that is due to Museum MORE. Contact Global Ticket at 020 893 4338 or support@globalticket.nl if you want to change the ticket date and / or time.

No, there are no tickets to be bought at the box office in the museum. Unfortunately we cannot grant you access without an online ticket. Do you have trouble ordering an online ticket? Please contact Global Ticket at 020 893 4338 or support@globalticket.nl, then they help you to guide you through the ordering process.

Yes, people with a Bank Giro Loterij VIP card must also buy a ticket online. Bank giro card holders can access with the original VIP card, a copy of it or a digital version that is available on an app.

Yes, people with a CJP Pass or ICOM Pass also have to buy a ticket online. Note: CJP cardholders and ICOM cardholders only get access if they can show the original card at the checkout.

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Hygiene and health

If you suffer from flu or cold complaints on the chosen date and time, you can request a voucher with which you can still visit the museum at a later time. Request a voucher by contacting Global Ticket at 020 893 4338 or support@globalticket.nl.

Hand gel and disinfectants for visitors are available at the entrance and at central locations in the museum. Touch points such as stair railings, elevator buttons, toilet areas, ATM and door buttons are cleaned regularly. We also take measures to ensure that you can keep 1.5 meters away from fellow visitors, such as fixed walking routes and one-way traffic. Read all hygiene measures and visiting instructions here.

Yes, you may be denied entry if you seem to be suffering from a cold or flu. We follow the guidelines of the RIVM and the protocol of the Museum Association.

Yes, but in the toilet room there is maximum space for one person at a time. At the entrance of the toilet room you will find extra hygiene measures, such as instructions about the maximum number of people that may be present in the room at the same time. Read all hygiene measures and visiting instructions here.

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Cash register and museum shop

Every checkout place is equipped with a plexiglass cover. There are no cash registers open next to each other to keep sufficient distance between visitors. The queue for the cash register is divided into sections so that it is clear to museum visitors where they must stand in order to keep 1.5 meters away from their predecessor. Read all hygiene measures and visiting instructions here.

Yes, the museum shop is open. In the store you follow a fixed walking route and a limited number of people can be in the store at the same time. Preferably pay contactless or by pin. And follow the instructions of employees. Read all hygiene measures and visiting instructions here.

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Flow and walking routes

You may visit the museum with people who do not come from your household, but you must keep a distance of 1.5 meters. Read all hygiene measures and visiting instructions here.

We work with periods of 15 minutes, so that visitors enter in a dosed manner. We request visitors to stay for a maximum of 1.5 hours, so that it does not get too busy and everyone is given the space to visit our exhibitions. At the cash register and other crucial places such as queues, compartments are arranged on the floor, so you know where to stand to keep 1.5 meters away from your predecessor. We also work with a fixed walking route and one-way traffic for narrow passages. Read all hygiene measures and visitor instructions here.

Yes, in the museum you follow a fixed walking route that passes all exhibitions. Read all hygiene measures and visiting instructions here.

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MORE café, toilet and cloakroom

Yes, but in the toilet room there is maximum space for one person at a time. At the entrance of the toilet room you will find extra hygiene measures, such as instructions about the maximum number of people that may be present in the room at the same time. Read all hygiene measures and visiting instructions here.

Yes, but Café MORE can only be visited by reservation. This way we prevent it from becoming too busy in the museum café. Reserve by calling 0850 430 269 or more@loetje.com.

The wardrobe is closed, so leave your jacket and bag in the car. Read all hygiene measures and visiting instructions here.

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Other questions

No, lectures, tours and events are not possible for the time being. We strive to offer it again at a later date. Read all hygiene measures and visiting instructions here.

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