Terms and Conditions
Would you rather not stand in line at the checkout? Then order an e-ticket online in advance via our ticket module. After the transaction you will receive your entrance ticket by e-mail. You can take this with you when you visit or show it on your smartphone.
E-tickets give access to the museum and can be scanned at the box office. E-tickets give access to the entire museum, both the permanent collection and all temporary exhibitions, unless it is expressly indicated for an exhibition that you need a special ticket.
After the transaction you will receive your ticket by email. You must print it before your visit or be able to show it on your smartphone on site.
If you buy multiple tickets, you must print or show all tickets. When entering the museum, you can have the ticket scanned at the counter. If your group consists of several people, you must scan all tickets.
We do not refund money for unused e-tickets.
Transaction and service costs are charged for the use of the online ticket shop and the payment of the online tickets, which are included in the fixed price per ticket.
You will normally receive your e-ticket by email within minutes of purchase. If you have still not received a ticket an hour after purchase, please first check the spam box of your email program. E-tickets are sometimes seen as spam. If the ticket has not arrived there either, please contact firstname.lastname@example.org before you travel to the museum. It is not possible for our employees to check on arrival whether you have an e-ticket, or to print this ticket for you.
The QR code on the e-tickets must not be folded or damaged. If damaged, the QR code may not be readable and access cannot be granted. An e-ticket only gives access to the museum once. Our General Visiting Conditions apply to the e-tickets.
For questions and problems regarding e-tickets, please contact email@example.com.